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svg{stroke-width:2.4px;width:11px}.avatar-channel.whatsapp{color:#fff;background:#22c55e}.avatar-channel.instagram{color:#fff;background:linear-gradient(135deg,#f58529,#dd2a7b 60%,#8134af)}.avatar-channel.messenger{color:#fff;background:#0a7cf0}.avatar-channel.email{background:var(--em-fg);color:#fff}.inbox-layout{grid-template-columns:var(--ticket-list-width,430px) 7px minmax(0,1fr);height:calc(100vh - 64px);display:grid}.ticket-list{background:var(--surface-0);overflow-y:auto}.ticket-list,.ticket-list-resizer{border-right:1px solid var(--border)}.ticket-list-resizer{cursor:col-resize;background:var(--surface-50);touch-action:none;outline:none;position:relative}.ticket-list-resizer:after{content:"";background:var(--surface-300);border-radius:3px;width:3px;height:42px;transition:background .16s,height .16s;position:absolute;top:50%;left:2px;transform:translateY(-50%)}.resizing-ticket-list 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p{color:var(--ink-500);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:4px 0 7px;font-size:12.5px;line-height:1.45;display:-webkit-box;overflow:hidden}.ticket-row-meta{color:var(--ink-400);align-items:center;gap:8px;font-size:11px;display:flex}.unread-dot{background:var(--gold);width:8px;height:8px;box-shadow:0 0 0 3px var(--gold-tint);border-radius:50%;margin-left:auto}.status-chip{background:var(--surface-100);text-transform:capitalize;color:var(--ink-700);letter-spacing:.02em;border-radius:20px;align-items:center;gap:5px;padding:3px 9px;font-size:10.5px;font-weight:700;display:inline-flex}.status-chip:before{content:"";opacity:.7;background:currentColor;border-radius:50%;width:5px;height:5px}.status-chip.new{background:var(--status-new-bg);color:var(--status-new-fg)}.status-chip.open{background:var(--status-open-bg);color:var(--status-open-fg)}.status-chip.pending{background:var(--status-pending-bg);color:var(--status-pending-fg)}.status-chip.resolved,.status-chip.solved{background:var(--status-solved-bg);color:var(--status-solved-fg)}.status-chip.closed{background:var(--status-closed-bg);color:var(--status-closed-fg)}.inbox-empty{background:radial-gradient(ellipse at 50% 40%,#fdfdfe,var(--surface-50));place-items:center;display:grid}.conversation-placeholder{text-align:center;max-width:340px;color:var(--ink-500);justify-items:center;gap:4px;display:grid}.placeholder-icon{background:linear-gradient(135deg,var(--gold-tint),#0b2a6314);border:1px solid 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var(--border);border-radius:var(--r-md);box-shadow:var(--shadow-xs);padding:14px 18px}.card-title{border-bottom:1px solid var(--border);letter-spacing:.01em;color:var(--ink-900);margin:0 0 10px;padding-bottom:8px;font-size:13px;font-weight:700}.rail-card{flex-direction:column;flex:none;padding:0;display:flex}.rail-card.is-grow{flex:auto;min-height:216px;overflow:hidden}.rail-card.is-grow.is-collapsed{flex:none;min-height:0}.rail-card-toggle{width:100%;color:var(--ink-900);font:inherit;text-align:left;border-radius:var(--r-md);background:0 0;border:0;flex:none;justify-content:space-between;align-items:center;padding:13px 16px;font-size:13px;font-weight:700;display:flex}.rail-card-toggle:hover{background:var(--surface-50)}.rail-card-toggle svg{width:15px;height:15px;color:var(--ink-400);flex:none;transition:transform .16s}.rail-card:not(.is-collapsed) .rail-card-toggle{border-radius:var(--r-md) var(--r-md) 0 0}.rail-card:not(.is-collapsed) .rail-card-toggle svg{transform:rotate(180deg)}.rail-card-body{border-top:1px solid var(--border);flex:1;min-height:0;padding:4px 16px 10px}.rail-card.is-grow .rail-card-body{overscroll-behavior:contain;scrollbar-gutter:stable;padding:2px 16px 8px;overflow-y:auto}.ticket-event-row{grid-template-columns:26px minmax(0,1fr);align-items:start;gap:9px;padding:11px 0;display:grid}.ticket-event-row:not(:last-child){border-bottom:1px solid var(--surface-100)}.ticket-event-icon{background:var(--surface-100);width:26px;height:26px;color:var(--ink-500);border-radius:8px;flex:none;place-items:center;display:grid}.ticket-event-icon svg{width:14px;height:14px;display:block}.ticket-event-content{min-width:0}.ticket-event-content p{color:var(--ink-700);overflow-wrap:anywhere;margin:1px 0 4px;font-size:11.5px;line-height:1.45}.ticket-event-content p strong{color:var(--ink-900);font-size:inherit;white-space:normal}.ticket-event-content p 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button:focus-visible,.field-select-menu button:hover:not(:disabled){background:var(--gold-tint);color:var(--gold-deep);outline:0}.field-select-menu button.selected{color:var(--ink-900);font-weight:650}.field-select-menu button:disabled{color:var(--ink-400);cursor:not-allowed}.field-select-menu svg{width:14px;height:14px;color:var(--gold-deep);flex:none}.field-select-trigger.priority-low{color:#15803d}.field-select-trigger.priority-normal{color:#a16207}.field-select-trigger.priority-high{color:#c2410c}.field-select-trigger.priority-urgent{color:#b91c1c}.field-select-trigger.status-new{color:var(--status-new-fg)}.field-select-trigger.status-open{color:var(--status-open-fg)}.field-select-trigger.status-pending{color:var(--status-pending-fg)}.field-select-trigger.status-solved{color:var(--status-solved-fg)}.field-select-trigger.status-closed{color:var(--status-closed-fg)}.ticket-breadcrumb{color:var(--ink-500);align-items:center;gap:5px;font-size:12px;display:flex}.ticket-breadcrumb 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